Sector
How do pension and retirement income firms manage evolving customer needs, suitability and regulatory expectations?
TCC helps pension and retirement income firms evidence customer outcomes, strengthen oversight and navigate complex regulatory challenges.
TCC helps pension providers, retirement specialists, advisers, platforms and consolidators strengthen retirement income governance, evidence customer outcomes and manage regulatory risk. Our specialists support firms with retirement income reviews, ongoing servicing assessments, Consumer Duty programmes, DB transfer reviews, vulnerability frameworks, remediation projects and compliance monitoring across the customer lifecycle.
Regulatory pressures
The sector issues Pensions & Retirement Income firms are navigating now
- Consumer Duty and outcomes evidence
The FCA expects firms to demonstrate good customer outcomes through effective governance, management information, customer journey reviews and ongoing monitoring. Retirement propositions require clear evidence that products and services continue to meet customer needs.
- Retirement income sustainability and governance
Firms need effective oversight of income withdrawal strategies, retirement income propositions and customer outcomes throughout retirement. Regulatory expectations increasingly focus on sustainable income planning, ongoing suitability, customer understanding and evidence that retirement solutions continue to meet evolving needs.
- Later-life customer needs and financial resilience
Retirement customers often face changing health, financial and personal circumstances. Firms need to understand customer resilience, support informed decision-making, adapt communications where appropriate and evidence that retirement propositions continue to deliver fair outcomes throughout later life.
- Legacy advice, Defined Benefits transfers and historic risk
Historic defined benefit transfer activity, retirement advice reviews and legacy customer books continue to present governance and remediation challenges. Firms need robust evidence, independent quality assurance and clear oversight of historic advice risks, ongoing servicing obligations and customer outcomes.
- Complaints and redress
Retirement-related complaints require robust governance, root cause analysis and outcome monitoring. Firms need effective frameworks that support both customer outcomes and regulatory compliance.
- Regulatory change and governance
Evolving FCA requirements continue to influence retirement propositions, operating models and compliance frameworks. Firms need to implement change while maintaining oversight and control.
Solutions for this sector
How TCC helps Pensions & Retirement Income firms
Complaints & Claims Handling
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Redress & Remediation
TCC supports redress calculations, customer reviews, remediation programmes, governance, quality assurance and regulatory engagement across financial services.
Compliance AI & RegTech
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
S166, Skilled Person Reviews & FCA Intervention
TCC helps firms prepare for Section 166 reviews, Skilled Person investigations, FCA scrutiny and regulatory remediation through independent assurance and governance reviews.
Consumer Duty
TCC helps FCA-regulated firms assess Consumer Duty, evidence good customer outcomes, strengthen governance, monitor foreseeable harm and support annual board assessments.
Suitability, Advice Quality & File Reviews
TCC helps wealth, advice and retirement firms assess suitability, improve advice quality, conduct file reviews and evidence good customer outcomes.
Regulatory Change & Transformation
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Consolidation, Acquisition & RDD
TCC supports regulatory due diligence, acquisition risk assessment, Consumer Duty reviews, integration planning and post-acquisition assurance for FCA-regulated firms.
Vulnerable Customers
TCC helps firms strengthen vulnerability frameworks, customer journeys, outcome monitoring and governance to evidence good outcomes for vulnerable customers.
What we help with
The compliance challenges pension and retirement income firms bring to TCC
TCC supports pension and retirement income firms through advisory, managed service, specialist resourcing and technology-enabled compliance models. We tailor delivery to the complexity of your proposition, customer base and regulatory obligations.
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When do firms typically come to TCC?
Firms often engage following internal audits, regulatory reviews, complaints trends, remediation concerns, Consumer Duty assessments or major business change initiatives. We also support firms that want independent assurance before issues emerge.
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What does a TCC engagement look like?
We begin with a focused review of your regulatory obligations, customer risks and existing controls. Our specialists then recommend the most appropriate delivery model, combining advisory support, managed services, specialist resource or technology-enabled assurance where required.
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What outputs do clients receive?
Clients receive practical deliverables including suitability review findings, governance recommendations, Consumer Duty evidence frameworks, vulnerability assessments, remediation roadmaps, management information packs and operational improvement plans.
Our services
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ADVISORY
Independent expertise for critical regulatory decisions
TCC helps FCA-regulated firms assess regulatory risk, strengthen governance and make informed compliance decisions.
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MANAGED SERVICES
Deliver compliance without increasing complexity
TCC designs and delivers managed compliance services for FCA-regulated firms – governed for quality, control and scale.
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SPECIALIST RESOURCING
The specialist expertise you need, when you need it
TCC deploys experienced professionals and delivery teams rapidly across complex regulatory programmes – no recruitment lag.
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TECH-ENABLED COMPLIANCE
See more. Evidence more. Act sooner.
TCC’s regulatory expertise combined with Recordsure’s Compliance AI, providing stronger oversight and measurable evidence.
Case studies
TCC in Pensions & Retirement Income – in practice
Managed servicesRemediation of ongoing services under section 166From investigatory review through to remediation readiness, TCC Group delivered 4,000 complete case files, prepared a further 2,000 cases for remediation and provided end-to-end programme management…Read more →
Specialist resourcingStrategic resourcing: Complex claims handlingFrom suitability reviewers to technical SMEs and claims handlers, TCC rapidly deployed skilled resource across multiple workstreams to help meet fluctuating claims volumes and programme demands.Read more →
Specialist resourcingSpecialist resourcing: Strategic partnershipDiscover how TCC Group's 20+ year strategic alliance has delivered specialist resourcing at scale, supporting 300+ projects, 50+ clients across the UK, EMEA and APAC, 8,000+…Read more →Get help
Need support with a pensions or retirement income compliance challenge?
Strengthen governance, evidence customer outcomes, improve retirement proposition oversight and manage regulatory risk with support from TCC's pensions and retirement income specialists.
FAQs
Questions we hear from Pensions & Retirement Income firms
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Does Consumer Duty change how firms oversee retirement propositions?
Consumer Duty requires firms to demonstrate that retirement products, services and support arrangements deliver good customer outcomes. Firms need evidence that governance, monitoring and customer support remain effective over time.
What should firms review within their ongoing servicing proposition?
Firms should assess service delivery, customer engagement, value provided and outcome monitoring. Ongoing servicing arrangements should continue to support customer needs throughout retirement.
What are the FCA's expectations around vulnerable customers in retirement?
The FCA expects firms to identify vulnerability, understand customer needs, adapt communications and support arrangements, and monitor outcomes. This is particularly important for retirement and later-life customer groups.
How can firms assess retirement advice quality?
Advice quality reviews assess customer information gathering, suitability, disclosures, record keeping and recommendation rationale. Independent reviews help firms improve consistency and strengthen governance.
Can TCC support retirement-related review and remediation programmes?
Yes. TCC supports review and remediation programmes through methodology design, quality assurance, governance support, case review and customer outcome assessment.
How can firms evidence good retirement outcomes?
Effective evidence combines management information, customer reviews, suitability assessments, outcome testing, vulnerability monitoring, complaints analysis and board reporting. Firms should be able to demonstrate how monitoring activity drives continuous improvement.
Latest insights
Latest thinking for this sector
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