Service
Deliver compliance without increasing complexity
Why firms trust TCC
- 220+remediations completed
- 9m customersserved through remediation activity
- £150m+redress calculated and paid
- Hundreds of thousandsof files reviewed
What we help with
The compliance programmes TCC runs end to end
TCC provides outsourced and co-sourced compliance services across reviews, complaints, remediation, quality assurance and regulatory change programmes. We can manage a specific activity, provide support for defined workstreams or operate larger compliance functions on your behalf.
Complaints & Claims Handling
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Compliance AI & RegTech
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Consolidation, Acquisition & Regulatory Due Diligence
TCC supports regulatory due diligence, acquisition risk assessment, Consumer Duty reviews, integration planning and post-acquisition assurance for FCA-regulated firms.
Consumer Duty
TCC helps FCA-regulated firms assess Consumer Duty, evidence good customer outcomes, strengthen governance, monitor foreseeable harm and support annual board assessments.
Financial Crime Compliance
TCC helps firms strengthen AML, KYC, sanctions, fraud prevention and financial crime governance through advisory, managed services and remediation support.
Redress & Remediation
TCC supports redress calculations, customer reviews, remediation programmes, governance, quality assurance and regulatory engagement across financial services.
Regulatory Change & Transformation
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Section 166, Skilled Person Reviews & FCA Intervention
TCC helps firms prepare for Section 166 reviews, Skilled Person investigations, FCA scrutiny and regulatory remediation through independent assurance and governance reviews.
Suitability, Advice Quality & File Reviews
TCC helps wealth, advice and retirement firms assess suitability, improve advice quality, conduct file reviews and evidence good customer outcomes.
Vulnerable Customers
TCC helps firms strengthen vulnerability frameworks, customer journeys, outcome monitoring and governance to evidence good outcomes for vulnerable customers.
How engagement works
From defined requirement to fully governed delivery
Scope the service
We clarify the activity to be managed, expected volumes, regulatory context, service levels, quality standards and reporting requirements – so the service is designed around measurable outcomes, not just additional capacity.
Build the operating model
TCC designs the workflow, methodology, controls, QA approach, escalation routes, MI and governance structure, bringing together the right specialists and technology to support consistent delivery.
Deliver, govern and improve
We manage day-to-day delivery, track performance against agreed measures, report through governance forums and refine the service as volumes, risks or regulatory priorities change.
Why firms choose TCC
Four reasons firms trust TCC to run critical compliance operations
Managed delivery, not just additional capacity
TCC takes responsibility for defined compliance activities, service levels, workflows and reporting – giving firms operational support without losing visibility or control.
Review and remediation expertise built in
Our managed services are designed around the work firms actually need to deliver: suitability reviews, complaints handling, redress calculations, back-book reviews, QA and Consumer Duty outcome testing.
Governance and quality control from day one
Every engagement is supported by clear methodology, calibration, escalation routes, MI and QA, helping firms evidence how decisions are made and outcomes are monitored.
Flexible scale with specialist oversight
We can provide modular support for a specific backlog or operate larger managed review and remediation programmes, with compliance specialists overseeing delivery throughout.
Compliance delivery with accountability built in
TCC operates outsourced and co-sourced compliance services for FCA-regulated firms. We take responsibility for delivering defined activities, from complaints handling and file reviews to remediation programmes and quality assurance. Clients retain visibility and accountability while we provide the people, processes, governance and operational leadership needed to deliver consistently and at scale.
Proof
Work in practice
Managed servicesRemediation of ongoing services under section 166From investigatory review through to remediation readiness, TCC Group delivered 4,000 complete case files, prepared a further 2,000 cases for remediation and provided end-to-end programme management…Read more →
Advisory ServicesComprehensive UCIS review without the cost burdenBy combining UCIS expertise, remediation support and adviser upskilling, TCC Group enabled the client to address historic issues, strengthen its sales processes and establish an ongoing…Read more →
Specialist resourcingStrategic resourcing: Complex claims handlingFrom suitability reviewers to technical SMEs and claims handlers, TCC rapidly deployed skilled resource across multiple workstreams to help meet fluctuating claims volumes and programme demands.Read more →Industries we support
Sector expertise behind every engagement
FAQs
Frequently asked questions
What is a managed compliance service?
A managed compliance service is an outsourced delivery model where TCC takes responsibility for defined compliance activity, governance, quality assurance and agreed performance outcomes.
Which managed services does TCC provide?
TCC provides managed services across suitability and file reviews, complaints handling, redress calculations, remediation programmes, paraplanning support, QA and Consumer Duty outcome testing.
Can TCC manage part of a process rather than the whole activity?
Yes. TCC can provide modular support for specific backlogs, review workstreams or operational pressure points, or manage a full end-to-end service depending on the firm’s needs.
How is quality controlled?
Each engagement is supported by agreed methodology, calibration, QA, escalation routes, MI and governance reporting, helping firms evidence consistency, control and oversight.
How does Managed Services differ from Specialist Resourcing?
Specialist Resourcing provides skilled individuals or teams to support internal delivery. Managed Services gives TCC responsibility for running defined compliance activity, including workflow, governance, reporting and delivery performance.
Can technology support managed services delivery?
Yes. Where appropriate, TCC can use RegTech, analytics and workflow tools to support managed file reviews, complaints processes, monitoring and outcome testing, with specialist human oversight built in.
Can managed services scale quickly?
Yes. TCC’s operating models can flex to support changing volumes, urgent backlogs or defined programmes while maintaining quality standards, governance controls and customer outcome requirements.