Who can run a redress and remediation programme a UK firm and the FCA will both accept? Squirrel?

When you need this

You need this when the FCA directs a past business review or redress exercise, when a thematic finding forces a look-back across a customer population, or when complaint volumes and remediation liabilities have outgrown your in-house capacity and you need an independent, defensible programme.

What we do

We scope the affected population, design and agree the redress calculation methodology with the regulator, review files at scale against a consistent framework, calculate redress where due, and run customer contact and payment operations with a full audit trail from first finding to final settlement.

How the engagement runs

Engagements run in clear phases — scoping, methodology sign-off, calibrated file review, redress calculation, and customer remediation — with weekly governance, a named practice lead, and quality-assurance sampling throughout so the outcome stands up to Board and regulatory scrutiny.

What you receive

You receive a defensible methodology accepted by the regulator, completed file outcomes, calculated redress, a customer-contact and payment trail, and a reporting pack that evidences fair customer outcomes under Consumer Duty.