Service
See more. Evidence more. Act sooner.
Why firms trust TCC
- 13 yearsmature, enterprise-grade AI
- 500 million+interactions analysed
- 100%interaction oversight
- Tier 1trusted by tier-one financial institutions, UK central government and regulators
What we help with
Common compliance challenges AI can help address
Tech-powered quality assurance – with Compliance AI, speech analytics and interaction intelligence to assess customer interactions at scale, firms can identify quality trends and direct expert focus where customer, conduct or regulatory risk is highest.
Complaints & Claims Handling
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Compliance AI & RegTech
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Consolidation, Acquisition & Regulatory Due Diligence
TCC supports regulatory due diligence, acquisition risk assessment, Consumer Duty reviews, integration planning and post-acquisition assurance for FCA-regulated firms.
Consumer Duty
TCC helps FCA-regulated firms assess Consumer Duty, evidence good customer outcomes, strengthen governance, monitor foreseeable harm and support annual board assessments.
Financial Crime Compliance
TCC helps firms strengthen AML, KYC, sanctions, fraud prevention and financial crime governance through advisory, managed services and remediation support.
Redress & Remediation
TCC supports redress calculations, customer reviews, remediation programmes, governance, quality assurance and regulatory engagement across financial services.
Regulatory Change & Transformation
TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.
Section 166, Skilled Person Reviews & FCA Intervention
TCC helps firms prepare for Section 166 reviews, Skilled Person investigations, FCA scrutiny and regulatory remediation through independent assurance and governance reviews.
Suitability, Advice Quality & File Reviews
TCC helps wealth, advice and retirement firms assess suitability, improve advice quality, conduct file reviews and evidence good customer outcomes.
Vulnerable Customers
TCC helps firms strengthen vulnerability frameworks, customer journeys, outcome monitoring and governance to evidence good outcomes for vulnerable customers.
How engagement works
From monitoring activity to evidencing outcomes
Identify what matters
We work with firms to understand customer journeys, regulatory priorities, monitoring gaps and governance requirements.
Configure oversight
Recordsure's interaction intelligence, communication surveillance and conversation monitoring capabilities are configured around your regulatory risks, customer journeys and assurance requirements.
Generate insight and action
Insights generated through speech analytics, conversation analytics and customer interaction surveillance are transformed into actionable MI, board reports and measurable evidence of customer outcomes.
Why firms choose TCC
Four reasons firms choose regulator-trusted compliance technology
Compliance expertise built into the technology
Recordsure's Compliance AI, interaction intelligence and assurance technology are designed around real compliance, conduct, Consumer Duty and customer outcome use cases rather than purely technical requirements.
See every interaction, not just samples
Traditional quality assurance reviews a fraction of customer interactions. Recordsure enables firms to monitor 100% of interactions, providing broader oversight, stronger assurance and earlier identification of customer outcome risks.
Regulator-trusted deployments
Monitoring and assurance capabilities help firms generate meaningful evidence that supports Consumer Duty, vulnerability, advice quality and conduct risk frameworks.
Human specialists in the loop
Our solutions do not stop at identifying issues. They help firms prioritise risks, improve controls and strengthen governance through actionable intelligence.
How technology enables better outcomes
Firms need the right monitoring framework, quality standards, governance structures and regulatory interpretation. TCC combines technology and compliance expertise to deliver meaningful assurance rather than simply more data. Recordsure’s AI-powered interaction monitoring, conversation intelligence and compliance assurance technology to help firms monitor customer outcomes, identify risks earlier and generate stronger regulatory evidence.
Proof
Work in practice
Managed ServicesRegTech remediation projectUsing a bespoke RegTech solution and a risk-based review methodology, TCC Group completed 5,000 case reviews in four days, reducing project costs while maintaining a 97%…Read more →
Compliance AI & RegTechRegTech enabled Past Business ReviewUsing a bespoke combination of AI, robotics and case management technology, TCC Group reduced manual review times from six hours to one hour, saving more than…Read more →
Compliance AI & RegTechProject rescued by RegTechUsing a combination of regulatory insight, automation and intelligent case management, TCC Group transformed a complex review involving more than one million customers, reducing remediation volumes…Read more →Industries we support
Sector expertise behind every engagement
FAQs
Frequently asked questions
What is technology-enabled compliance?
Technology-enabled compliance combines specialist regulatory expertise with monitoring, analytics and automation tools to improve compliance oversight, assurance and governance.
How can AI support compliance monitoring?
AI can help identify trends, risks and customer outcome indicators across large volumes of customer interactions, enabling more targeted review and oversight.
Can technology help evidence Consumer Duty outcomes?
Yes. Monitoring, analytics and assurance tools can support outcome testing, management information and governance reporting designed around Consumer Duty requirements.
Is technology-enabled compliance a replacement for compliance specialists?
No. Technology enhances visibility and efficiency, but regulatory judgement, governance and expert oversight remain essential.
Which firms use technology-enabled compliance solutions?
Technology-enabled compliance is used across wealth management, banking, insurance, lending, payments, consumer credit and other regulated sectors.
How does Tech-Enabled Compliance differ from Managed Services?
Managed Services focuses on operational delivery. Tech-Enabled Compliance focuses on monitoring, oversight, assurance and evidence generation that supports better decision-making and governance.
What is interaction intelligence?
Interaction intelligence uses AI to analyse customer conversations and communications at scale, helping firms identify risks, monitor outcomes and improve compliance oversight.
What is conversation monitoring in financial services?
Conversation monitoring enables firms to review customer interactions across phone, video and digital channels to identify conduct risks, vulnerability indicators and evidence of customer outcomes.
Can speech analytics support Consumer Duty?
Yes. Speech analytics can help firms identify customer understanding, vulnerability indicators, complaints, support needs and potential conduct concerns across customer interactions.