What happened?
TCC has become a proud affiliate member of the Consumer Duty Alliance, a not-for-profit community interest company established to help regulated firms understand, meet and deliver the FCA’s Consumer Duty requirements.
The Alliance works with practitioners and subject matter experts, including TCC, to support the sharing of good practice across the sector as firms continue to explore how the Duty’s four outcomes are implemented.
TCC’s team of industry practitioners and ex-regulators has been providing expertise to organisations applying the new standards since the Duty was announced as the long-term vision for financial services regulation.
Why does it matter?
The Consumer Duty was introduced to increase public confidence in financial services by placing the onus on firms to demonstrate that they have customers’ best interests at heart.
Joe Norburn, CEO at TCC, said the Alliance aims to elevate public trust in the finance sector by creating a collaborative network that shares and develops best industry practice, which TCC’s subject matter experts are well placed to support.
With so much criteria to evidence, maintaining and evidencing compliance requires considerable time, resource and budget, making external validation and advisory review a practical way to check that an approach is watertight.
Who is affected?
Regulated firms across banking, lending, wealth management, pensions, insurance, payments and motor finance that need to evidence their Consumer Duty approach are affected.
Actions to take
- Seek independent, external validation of your Consumer Duty approach.
- Draw on practitioner and ex-regulator expertise to check your approach is watertight.
Wider implications
The Alliance reflects a broader industry move towards shared, sector-wide practice on the Consumer Duty rather than firms working through implementation in isolation.
Supporting sources
Frequently asked questions
What is the Consumer Duty Alliance?
The Consumer Duty Alliance is a not-for-profit community interest company that works with practitioners and subject matter experts to help regulated firms understand, meet and deliver the FCA’s Consumer Duty requirements.
What is TCC's role in the Alliance?
TCC is a proud affiliate member, contributing industry practitioners and ex-regulators who provide independent assurance and best-practice advice to firms.
Why was the Consumer Duty introduced?
The FCA introduced the Consumer Duty to increase public confidence in financial services by requiring firms to demonstrate that they act in customers’ best interests.
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- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Lending & Consumer CreditTCC helps consumer credit firms evidence good outcomes, strengthen affordability and vulnerability frameworks, and manage complaints, remediation and regulatory risk. We support lenders with practical, regulator-ready compliance programmes that improve governance, customer treatment and operational resilience.
- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.