What happened?
After being named Innovator of the Year at the Women in Governance, Risk and Compliance (GRC) Awards 2021, TCC and Recordsure Founder and Executive Chair Joanne Smith has been confirmed as a judge for this year’s event, ahead of the shortlist announcement in September.
The awards recognise female leaders, mentors and advocates in the risk and compliance sector across 17 award categories.
Why does it matter?
Joanne Smith founded TCC Group in 2001 and RegTech business Recordsure in 2012, and her work has produced several industry firsts, including a face-to-face conversation recording solution built to meet the security needs of financial regulators, a speech recognition system for multi-party conversations, and an AI system that breaks financial conversations into component parts for compliance, training and customer insight reviews.
Who is affected?
The piece is of interest to compliance and RegTech professionals, and to those following industry recognition for women in governance, risk and compliance leadership.
Wider implications
Beyond her business milestones, Joanne Smith has supported women in technology and financial services, mentoring colleagues, investing in female-led technology businesses and chairing the CBI SME council.
Supporting sources
Frequently asked questions
Who is Joanne Smith?
Joanne Smith is the Founder and Executive Chair of TCC Group and Recordsure, with more than 30 years of experience in finance, compliance and technology.
What role is Joanne Smith taking in the Women in GRC Awards 2022?
She has been confirmed as a judge, having previously won Innovator of the Year at the 2021 awards.
What has Joanne Smith's work achieved?
Her projects include a face-to-face conversation recording solution, a multi-party speech recognition system, and an AI system that analyses financial conversations for compliance and training purposes.
How does Joanne Smith support women in the industry?
She mentors female colleagues, invests in female-led technology businesses and chairs the CBI SME council.
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- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Lending & Consumer CreditTCC helps consumer credit firms evidence good outcomes, strengthen affordability and vulnerability frameworks, and manage complaints, remediation and regulatory risk. We support lenders with practical, regulator-ready compliance programmes that improve governance, customer treatment and operational resilience.
- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.