What happened?
TCC was founded in 2001, when Joanne Smith left KPMG to set up a boutique compliance consultancy built on the belief that culture is central to good outcomes in financial services. The business grew quickly, opening a UK Operations Centre in Leeds within its first year to provide outsourced reviews, redress and complaint handling.
A period of steady growth followed, including a rebrand, an acquisition and external investment. In 2015, TCC was named Compliance Consulting Firm of the Year at the Finance Monthly Global Awards, and by 2018 it had begun introducing RegTech into major client remediation projects.
In 2020, TCC extended its reach beyond the UK with a launch in Australia, marking twenty years of continuous development in how the firm supports regulated firms.
Why does it matter?
TCC’s history runs alongside two decades of regulatory change, from the formation of the FSA in response to concerns about self-regulation, through to the introduction of MiFID I and II and the Senior Managers and Certification Regime. Each shift required firms to make sense of larger and more complex rulebooks.
Founding the business on the principle that culture underpins good conduct meant TCC’s approach could adapt as expectations moved from rules-based compliance towards outcome-focused regulation, an emphasis that continues under today’s regulatory agenda.
Who is affected?
The anniversary is relevant to financial services firms across wealth management, pensions, banking, lending, insurance, motor finance and payments who work with TCC’s advisory, managed services, specialist resourcing or compliance AI and RegTech offerings, as well as firms considering a long-term compliance partner.
Wider implications
TCC frames its next phase around continued development of its RegTech capability, including High Performance Assurance and intelligent culture analytics, tools intended to help clients address past issues, strengthen present controls and protect future performance while extracting commercial value from compliance activity.
Having become an international business in 2020, TCC’s stated ambition is to keep introducing new technologies and services across the UK, Australia and further markets.
Supporting sources
Frequently asked questions
When was TCC founded?
TCC was founded in 2001, when Joanne Smith left KPMG to set up the business.
Where did TCC establish its first major UK operations hub?
TCC opened a UK Operations Centre in Leeds within around a year of launching, to support outsourced reviews, redress and complaint handling.
When did TCC introduce RegTech into its services?
TCC began introducing RegTech into major client remediation projects in 2018.
When did TCC expand outside the UK?
TCC became an international business in 2020 with a launch in Australia.
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- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Lending & Consumer CreditTCC helps consumer credit firms evidence good outcomes, strengthen affordability and vulnerability frameworks, and manage complaints, remediation and regulatory risk. We support lenders with practical, regulator-ready compliance programmes that improve governance, customer treatment and operational resilience.
- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.