What happened?
TCC Group CEO Joe Norburn was featured in European Business Magazine, outlining how financial crime has evolved into a complex, system-wide risk rather than a siloed compliance issue. He noted that as fraud, scams, and money laundering become increasingly interconnected, many firms are still responding with fragmented operating models.
Why does it matter?
Operating in silos splits responsibility across different teams, databases, and compliance systems. This fragmentation is itself a critical risk, creating visibility gaps, weakening controls, and slowing down response times. With regulators placing greater emphasis on outcomes and collective defence, firms must demonstrate integrated, enterprise-wide oversight to protect consumers and meet standards.
Supporting sources
Frequently asked questions
Why is a siloed approach to financial crime risky?
Siloed operations split data and responsibility across teams, creating visibility gaps, delaying response times, and weakening overall compliance controls.
How should firms adapt their financial crime compliance?
Firms should integrate their governance, technology, and operations to establish a connected, enterprise-wide system that identifies and manages risk holistically.
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- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Lending & Consumer CreditTCC helps consumer credit firms evidence good outcomes, strengthen affordability and vulnerability frameworks, and manage complaints, remediation and regulatory risk. We support lenders with practical, regulator-ready compliance programmes that improve governance, customer treatment and operational resilience.
- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.
Reviewed by Joe Norburn, CEO – TCC Group