What happened?
Attivo has partnered with TCC and Recordsure to roll out AI technology across its advice business, aiming to strengthen ongoing-advice compliance while reducing the cost of file reviews as the firm grows. Ian Plumton, Attivo’s Chief Risk Officer, said the firm had explored AI options that lacked credibility or scalability before being introduced to Recordsure AI, backed by TCC’s compliance expertise.
With nearly 250 staff, cultural adoption was a real challenge, but clear communication and early evidence of reduced administrative work built support. Early pilots achieved accuracy in the high 90% range, and within a year Attivo cut file-checking costs by 40%, with no unsuitable cases identified and ongoing improvements in advice quality.
Why does it matter?
What began as a cost and compliance project grew into a wider operational one: high-accuracy voice capture and transcription gave Attivo a reliable foundation for automation, delivering meeting summaries and transcripts within 24 hours and reducing handover issues.
Attivo is now on track to review 100% of planning meetings by early 2026, and continued rollout is delivering around 30% more planner capacity through accurate meeting capture and integration with intelliflo.
Who is affected?
Larger, multi-planner advice firms seeking to scale ongoing-advice review coverage without a proportionate increase in compliance headcount, and their compliance, risk and operations teams.
Key risks
- Choosing an AI provider without genuine scalability or compliance credibility can stall adoption.
- Treating AI purely as a cost-cutting exercise risks missing its wider value for oversight and capacity.
- Weak staff communication and buy-in can undermine rollout across a large planner base.
Actions to take
- Choose a partner that combines AI technology with demonstrable compliance expertise and governance.
- Build a clear business case with defined, measurable use cases before rollout.
- Communicate early wins, such as reduced administrative work, to build planner trust.
- Track both compliance metrics and commercial outcomes, such as planner capacity and turnaround time.
Wider implications
Attivo’s experience suggests that AI-led review, once mature, can extend beyond risk management into commercial performance: improved capacity, faster handovers and stronger evidence for Consumer Duty all followed from the same technology investment.
Ian Plumton noted that choosing a partner with aligned commercial incentives was critical, so that both sides were working towards the same long-term goals rather than a narrower technology sale.
Recommendations
Firms planning a similar rollout should prioritise governance and a phased, human-centred approach over speed, building trust with planners through clear communication and visible early benefits.
Success should be measured against both compliance outcomes, such as suitability and review coverage, and commercial outcomes, such as planner capacity and turnaround time.
Supporting sources
Frequently asked questions
What results has Attivo achieved with Recordsure AI?
Within a year, Attivo cut file-checking costs by 40%, achieved no unsuitable cases, and is on track to review 100% of planning meetings by early 2026, alongside around 30% more planner capacity.
How did Attivo manage staff adoption of AI across nearly 250 planners?
Through clear communication and early demonstrations of reduced administrative work, supported by a phased, human-centred rollout rather than an immediate firm-wide change.
What role did TCC play alongside the Recordsure technology?
TCC provided the compliance expertise and governance structure behind the AI solution, helping Attivo build a business case and align the technology to its compliance practices.
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