BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes
BNPL is now fully regulated, but authorisation is only the start: firms must evidence affordability, vulnerability support and customer understanding…
Solution: Consumer Duty
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How foreseeable harm is changing under Consumer Duty
Consumer Duty is shifting the focus from reacting to harm to anticipating it. Firms are increasingly expected to identify signs…
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Customer journeys and vulnerability lessons from the FCA’s basic bank account review
Lessons from the FCA’s basic bank account mystery shopping review, showing why good customer outcomes depend on testing journeys in…
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The Mills Review could reshape AI governance in financial services
Understand how the FCA’s landmark Mills Review on artificial intelligence could reshape compliance, governance, and accountability frameworks in financial services…
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Consumer Duty: outcomes, oversight and governance
Why FCA scrutiny is shifting from Consumer Duty structures to evidence of outcomes, and what boards need to show about…
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Financial crime needs a team approach
In European Business Magazine, TCC Group CEO Joe Norburn argues that combating sophisticated financial crime requires an integrated, enterprise-wide defense…
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From Sampling to Evidence: Scaling Oversight for Consumer Duty
Traditional file sampling creates significant regulatory blind spots. Discover how to scale compliance oversight under Consumer Duty, moving from selective…
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Why no-loss outcomes still signal risk in defined benefit transfer redress
Rising gilt yields have turned many defined benefit transfer cases into no-loss results, but that outcome can shift again. Learn…
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Bereavement support under scrutiny for investment firms
Understand why the FCA is reviewing bereavement support at investment firms, what boards need to evidence, and how to test…
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A-Team insight: AI in financial services
TCC Group CEO Joe Norburn features in an A-Team Insight article explaining why AI governance, not adoption, is now the…