FCA Outcome 1: Products and services
Ahead of the Consumer Duty’s implementation deadline, TCC’s Neil Dethick sets out three points firms should consider for the products…
Solution: Consumer Duty
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How to prepare for FCA’s new Consumer Duty
Learn the practical preparatory steps, board responsibilities, and gap analysis strategies required to build a compliant Consumer Duty Implementation Plan…
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Three key steps to ensuring Consumer Duty readiness
Discover the three practical steps TCC’s Neil Dethick recommends for building a Consumer Duty implementation plan that meets the FCA’s…
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Consumer Duty myth-busting: what do firms need to know?
Four common misconceptions about the Consumer Duty are challenged, helping firms check they are genuinely prepared for implementation rather than…
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Three rules for turning complaints into valuable lessons
Learn how TCC’s Neil Dethick’s three-step approach helps firms turn dissatisfied customer complaints into constructive outcomes, and use every case…
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Implementing the Consumer Duty: what are the foreseeable challenges?
Identify four key operational complications financial services firms should anticipate as they prepare for the FCA’s Consumer Duty implementation and…
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How prepared are you for the Consumer Duty?
Discover the four essential questions financial services firms must address to ease the transition and achieve compliance ahead of the…
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How advisers can balance digital innovation and human relationships
Discover how financial advisers can balance digital communication platforms with the essential ‘human element’ to maintain strong client relationships and…
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Suitability and Equity Release: How well do you know your client?
Writing in Money Marketing, TCC’s Technical Director David Boyhan explains why firms must take a long-term approach to assessing suitability…
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Why you need supercharged risk management
Find out why James Marshall argues firms should aim to exceed, not merely meet, the FCA’s expectations on risk management,…