Outsourced business assurance accelerated by RegTech
By combining specialist file checking expertise with RegTech automation, TCC Group cleared a significant assurance backlog, increased review capacity and…
Solution: Suitability, Advice Quality & File Reviews
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Rapidly scaling an expert team for ongoing advice reviews
Starting with 50 suitability reviewers and scaling to around 200 roles, TCC Group delivered the specialist resource, training and quality…
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Equity release redress
Using advanced cash-flow modelling and rigorous validation, TCC Group created a bespoke redress calculator that enabled precise calculations across several…
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Customer remediation: Defined benefit pensions
Drawing on a pool of more than 30,000 pre-vetted contractors, TCC Group mobilised a team of 78 pension specialists and…
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Challenging an FOS judgment
Using detailed analysis and regulatory expertise, TCC Group identified weaknesses in an existing redress calculation and proposed a revised methodology…
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Flexible overflow business assurance relieves internal pressure
Working as a seamless extension of the client’s internal assurance team, TCC Group provided flexible file-checking capacity, identified emerging risks…
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AML Review & Remediation
Using a phased review of customer due diligence controls, ongoing monitoring practices and enhanced due diligence processes, TCC Group provided…
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AML Customer Due Diligence Review
Using a phased review of customer due diligence controls, policies and ongoing monitoring processes, TCC Group provided independent assurance, identified…
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Acquisition due diligence
Using a risk-based sampling methodology and deep sector expertise, TCC Group evaluated a representative portfolio of cases to quantify potential…
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Customer journeys and vulnerability lessons from the FCA’s basic bank account review
Lessons from the FCA’s basic bank account mystery shopping review, showing why good customer outcomes depend on testing journeys in…