The challenge
TCC Group was engaged by the client to provide senior oversight and control across multiple regulatory remediation workstreams in the pensions and financial crime space, including Section 166 activity, skilled person reviews, and defined benefit remediation frameworks.
The focus was on stabilising delivery, strengthening governance, and providing credible senior leadership across a complex, regulator-facing change agenda.
Our approach
TCC Group placed a senior Programme Director who took end-to-end accountability for programme governance, delivery oversight, management information and senior stakeholder engagement, including regulatory and audit stakeholders.
- Established clear programme structures that cover scope, milestones, dependencies, budgets and risks, ensuring delivery aligned to agreed business objectives, quality standards and regulatory expectations
- Led the capture and validation of requirements to ensure solutions were appropriate, defensible and supported comprehensive business cases
- Directed and supported multiple Project Managers, providing both strategic oversight and hands-on guidance where needed to unblock issues and maintain delivery momentum
- Put in place consistent MI and reporting to give senior stakeholders clear visibility of progress, risks and decision points
- Actively managed programme risks, issues and dependencies, intervening early to address delays, cost pressures or quality concerns
- Built strong working relationships across the business, acted as a trusted adviser to sponsors and senior leaders, and ensured effective engagement across first and second line teams.
Outcomes
- Stabilised a complex regulatory remediation portfolio and restored confidence in delivery and governance
- Ensured regulatory and Skilled Person activity management in a structured, controlled and auditable way
- Improved clarity of ownership, decision-making and prioritisation across competing remediation demands. Established a clear operating model, governance framework and handover to support ongoing delivery in the future.
- Remediation of ongoing services under section 166Managed services · September 2, 2026
- Comprehensive UCIS review without the cost burdenAdvisory Services · September 2, 2026
- Top-end consultancy deployment: Strategic compliance leadershipSpecialist resourcing · September 2, 2026
- Strategic resourcing: Complex claims handlingSpecialist resourcing · September 2, 2026
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Pensions & Retirement IncomeTCC helps pension providers, retirement specialists, advisers, platforms and consolidators strengthen retirement income governance, evidence customer outcomes and manage regulatory risk. Our specialists support firms with retirement income reviews, ongoing servicing assessments, Consumer Duty programmes, DB transfer reviews, vulnerability frameworks, remediation projects and compliance monitoring across the customer lifecycle.
- Wealth Management & Financial AdviceTCC helps wealth managers, financial advisers, networks, platforms and consolidators strengthen compliance, evidence customer outcomes and manage regulatory risk. Every engagement is designed to deliver practical improvements, stronger governance and regulator-ready evidence. For more than 25 years, we have helped FCA-regulated firms navigate regulatory change, supervisory reviews and business growth.