Motor finance consumer redress scheme: Key expectations
Solution: Complaints & Claims Handling
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FCA guidance on multiple representation in motor finance complaints
The FCA and SRA have issued joint guidance on multiple representation in motor finance claims. Discover the critical steps lenders…
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Contact Centre Briefing: Pure protection in focus
TCC Group CEO Joe Norburn discusses the FCA’s pure protection market study in Contact Centre Briefing, and what firms should…
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Why no loss doesn’t mean no risk in today’s redress market
Discover why ‘no loss’ redress outcomes don’t remove risk, and how firms are using scenario testing and prioritised due diligence…
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Driving innovation and trust: TCC becomes a Finance & Leasing Association member
TCC Group’s new membership in the Finance & Leasing Association (FLA) delivers regulatory insights and collaborative opportunities, enabling asset finance…
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Motor Finance Compensation Scheme: Consultation extended
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What the FCA’s new motor finance redress scheme means for you
Get the key findings from TCC’s motor finance redress webinar with Momenta and Recordsure, including live poll results, the FCA’s…
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14m unfair motor loans due compensation under proposed scheme
The FCA’s proposed motor finance redress scheme could impact 14.2 million agreements, with estimated liabilities reaching £8.2 billion. Learn about…
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Plan for the worst, act early: winning the remediation race
In the final part of our motor finance redress webinar, TCC, Momenta and Recordsure set out practical next steps for…
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The resourcing crunch: preparing for a remediation surge
Understand why the motor finance remediation programme will strain resourcing, what the Supreme Court ruling changes about complaint complexity, and…